Millions of people in the United States rely on Social Security payments every month for retirement, disability, or other benefits. To keep these payments and services running smoothly, the Social Security Administration (SSA) has introduced a new mandatory step. If not completed by March 29, 2025, it could lead to service interruptions and delays for many beneficiaries.
This article explains everything you need to know in simple terms, especially if you or your loved ones depend on Social Security services.
What Is the New Requirement?
The SSA is now requiring all users of the “My Social Security” online portal to link their accounts to Login.gov, a secure federal login system. This change is part of a larger plan to improve cybersecurity and protect personal data.
Why Is This Change Happening?
This upgrade is meant to protect your information better. Login.gov is a safer, more secure way to access government services online. However, to avoid losing access to key features, users must take action before the deadline.
Who Needs to Make This Update?
If you created your Social Security account before September 18, 2021, you must link it with Login.gov. Around 54 million users still need to complete this step. If your account was created after that date, you likely already use Login.gov or a similar system like ID.me, so you’re safe.
What Happens If You Don’t Update?
If you don’t link your account by March 29, 2025, you may:
- Lose access to change your direct deposit or address online
- Face delays in correcting mistakes
- Have to visit a Social Security office or send documents by mail
It’s important to note that your payments will not stop, but fixing any problems could become much slower and harder without online access.
How to Link Your Account to Login.gov
The SSA says the process takes about 15 minutes. You need to:
- Create an account on Login.gov
- Link it to your existing Social Security account
- Verify your identity using personal details
If you’re unsure how to do this, public libraries and local community centers may offer help. These places often assist older adults and those unfamiliar with technology.
What About People Without Internet Access?
This is a major concern. Around 22% of older Americans don’t use the internet. Organizations like AARP have raised concerns that these people might be left out. The SSA has said it will keep in-person services at over 1,200 offices, although 26 offices will close in 2025 due to budget cuts.
Also, the SSA still allows verification through email or landline for those who don’t have a mobile phone or internet access.
How to Get Help
If you’re confused or facing issues, the SSA has set up support options:
- Login.gov Help Center: 1-855-562-4652
- SSA General Helpline: 1-800-772-1213
Due to staff shortages, phone wait times have increased, so be prepared for some delay.
If you or someone you know receives Social Security payments, it’s important to act now. Updating your account with Login.gov will keep your access to important services. While your payments won’t stop, any delay in action could mean long wait times, confusion, or paperwork hassles. Take advantage of help lines and local centers to make the switch easier.
